Senior Safety

Scam protection

Older people are targeted most by phone. One rule covers almost all of it: nobody genuine asks for money, an OTP or an app install on a call.

• Digital arrest scam

  Fake police and customs calls that keep someone on video for hours.

• KYC update scam

  “Your account will be blocked today” messages.

• Fake customer care number scam

  Helpline numbers found through a search.

• Electricity bill scam

  Disconnection threats by SMS.

• Investment and trading scam

  WhatsApp groups promising guaranteed returns.

• Sent money already?

  Call 1930, then follow these steps in order.

Falls and sudden illness

First-aid guides for the emergencies that are most common in later life.

• Falls and fractures: first aid

  After a fall, and when not to move someone.

• Stroke: signs and what to do

  The signs, and why minutes matter.

• Chest pain or heart attack: what to do

  Signs of a heart attack and what to do.

• Unconscious or not breathing: what to do

  What to do while the ambulance is coming.

• Heat stroke: first aid

  Older people are at higher risk in hot weather.

Medical information and family contacts

• Emergency card

  Blood group, allergies, regular medication, conditions, doctor and who to call. Print one for the wallet and one for the fridge.

• Family Safety Kit

  Their home, their hospital and their doctor saved on your phone.

• Find help near them

  Hospitals and pharmacies with distance, phone and directions.

• Safety Score for their home

  Eight questions on fire, gas, electrical safety and clear walkways.