Shipping & Return Policy

**Shipping and Return Policy**

Welcome to our Shipping and Return Policy! Here, we outline how we handle shipping and returns for orders placed on our site.

**Shipping Policy:**

**1. Shipping Locations**
We currently ship within India. Unfortunately, we do not offer international shipping at this time.

**2. Processing Time**
Orders are typically processed within 1-2 business days after they are placed. During peak seasons or promotional periods, processing times may be slightly longer, but we strive to fulfill orders promptly.

**3. Shipping Charges**
Shipping charges are calculated based on the weight of your order and the destination pin code. You can view the shipping charges during the checkout process before making a payment.

**4. Shipping Providers**
We partner with reputable courier services to ensure reliable and timely delivery of your orders. The choice of courier service may vary depending on your location and the size of your order.

**5. Estimated Delivery Time**
Delivery times vary depending on your location and the courier service used. Generally, orders are delivered within 3-7 business days after dispatch. For remote locations or unforeseen circumstances, delivery may take longer.

**6. Tracking Information**
Once your order has been dispatched, you will receive an email or SMS with a tracking number. You can use this tracking number to monitor the status and progress of your delivery.

**7. Order Tracking**
You can track your order directly on our website. Simply visit the Order Tracking page and enter your order number and email address to get real-time updates on your shipment.

**8. Shipping Restrictions**
Certain products may have shipping restrictions due to their size, weight, or nature. We will notify you during the checkout process if any such restrictions apply to your order.

**Return Policy:**

**1. Returns Eligibility**
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may initiate a return within 3 days of receiving your order.

**2. Return Process**
To initiate a return, please contact our customer support team within 3 days of receiving your order. You can reach us via email on support@ohmyguard.co.in. Please provide your order number, reason for return, and any relevant photographs if the product arrived damaged.

**3. Return Conditions**
- Products must be unused, undamaged, and in their original packaging with all tags intact.
- We reserve the right to reject returns that do not meet these conditions.

**4. Return Shipping**
Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error (e.g., wrong item shipped, item arrived damaged).

**5. Refund Process**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 7-10 business days.

**6. Exchange Policy**
At this time, we do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item for a refund and place a new order for the desired item.

**7. Contact Us**
If you have any questions or concerns regarding our Shipping and Return Policy, please feel free to contact our customer support team. We are here to assist you and ensure a seamless shopping experience.

**Policy Last Updated:** [09th July 2024]

Thank you for shopping with us! We appreciate your business.

Oh My Guard

Jarisol Technical Solutions Pvt Ltd