We stand behind the quality of our products and are committed to providing a hassle-free after-sales experience. Our 1-Year Replacement Guarantee is designed to ensure peace of mind for our customers. Please read the following terms and conditions carefully.
1. Coverage Period
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The 1-Year Replacement Guarantee is valid for 12 months from the date of purchase, as mentioned on the original invoice.
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The guarantee applies only to products purchased from our official website or authorized sellers.
2. What Is Covered
Under this guarantee, we will offer a replacement if the product:
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Develops a manufacturing defect
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Malfunctions under normal household or intended usage
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Fails to perform as specified due to defects in material or workmanship
The replacement provided may be:
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The same product, or
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An equivalent product of similar specifications, in case the original model is discontinued.
3. What Is Not Covered
The 1-Year Replacement Guarantee does not cover:
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Physical damage, breakage, cracks, or dents
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Damage caused by misuse, mishandling, negligence, or improper installation
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Wear and tear due to regular usage
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Damage due to power surges, voltage fluctuations, fire, water, moisture, or natural calamities
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Unauthorized repairs, modifications, or alterations
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Accessories or consumable parts unless explicitly mentioned
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Products with tampered or missing serial numbers
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Products used for commercial or industrial purposes, unless stated otherwise
4. Installation & Usage Conditions
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Products must be installed and used strictly according to the manufacturer’s instructions.
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Any defect arising due to installation by an unauthorized service provider may not be covered and could attract additional charges.
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Warranty claims related to improper installation may be rejected at the sole discretion of the company.
5. How to Claim Replacement
To claim a replacement under this guarantee:
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Keep your original invoice and product details handy.
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Contact our Customer Support Team through the contact details mentioned on our website.
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Share the product model name, invoice copy, and a description of the issue.
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Our team may request images, videos, or a basic troubleshooting check.
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Once approved, a replacement will be processed as per company policy.
6. Inspection & Approval
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All replacement requests are subject to inspection and verification by our authorized service team.
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The final decision regarding replacement eligibility rests solely with the company.
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If the issue is found to be outside the scope of this guarantee, the request may be declined or chargeable.
7. Replacement Process
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Replacement timelines may vary depending on product availability and service location.
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Replaced products do not reset or extend the original 1-year guarantee period.
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Logistics or reverse pickup arrangements will be communicated after approval.
8. Limitation of Liability
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Our liability under this guarantee is limited strictly to replacement of the product only.
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We are not responsible for any indirect, incidental, or consequential damages, including loss of data, time, or business.
9. Transferability
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This guarantee is non-transferable and is valid only for the original purchaser.
10. Right to Modify Terms
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We reserve the right to modify, update, or withdraw these Terms & Conditions at any time without prior notice.
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The version applicable at the time of purchase will be considered final.
11. Governing Law
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These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
- Any disputes shall be subject to the exclusive jurisdiction of the courts in the company’s operating city/state.
